terms of using pilar.

Pilar is a financial wellbeing platform providing:

• —Financial education content (video and podcast-based courses)
• —Personal financial data aggregation and visualisation, including automatic categorisation of your transactions, partly by an AI model
• —Wellbeing scoring and personalised insights

Pilar is not an investment advisor and does not provide personal recommendations. See our Privacy Policy and Trust page for full details on regulatory posture.

Complete months

Pilar shows complete months. A month closes on the 7th of the following month, once late payments and transfers between your accounts have settled. In your first month in Pilar, before any month has closed, you also see your month so far.

Once you have a complete month in Pilar, files and manual balances are accepted for months that have closed. Transactions in a file dated after the latest closed month are not imported: Pilar tells you so, and you upload them with that month's full export once it closes.

Automatic categorisation

Pilar sorts your transactions into categories automatically. Your own changes and rules always come first, then Pilar's rules. A transaction that none of these recognises is categorised by an AI model operated by our provider, Mistral AI, from a cleaned-up description with your personal details removed. Transactions Pilar is unsure about are listed for you to review, and you can change any category at any time. How your data is handled is described in our Privacy Policy (Section 07).

Pilar allows you to connect bank accounts through Powens SAS, an independent third-party payment institution regulated by the ACPR (France). When you use this feature:

• —You will be redirected to the Powens Webview and enter into a direct contractual relationship with Powens by accepting their Terms of Use
• —Powens acts as the Data Controller of the banking data collected on your behalf, as described in our Privacy Policy
• —Pilar is not responsible for interruptions, changes, or discontinuation of the Powens service or of specific bank connectors, though we will notify you of material changes affecting your use of Pilar
• —You retain the right at any time to disconnect any bank account and to withdraw your consent to open banking data collection, without affecting other Pilar functionality (such as manual entry or CSV upload)
• —Banks require you to renew your consent every 180 days. Pilar reminds you before it ends; if you do not renew it, the connected accounts stop updating until you reconnect
• —Connected accounts are updated about once a day, when Powens sends new data. Each month appears once it closes, on the 7th of the following month (see Section 02)
• —If you disconnect a bank, the history already in Pilar stays in your account, with the accounts marked inactive, so that your past figures remain correct. To remove it, delete your Pilar account (see Section 10)
• —If you replace an account you previously updated with file uploads by a bank connection, the bank's data starts on the day after the last transaction in your files

Pilar does not receive, store, or transmit your bank login credentials at any point. Credentials are exchanged solely between you and your bank through Powens' regulated PSD2 interface.

Access via employer or directly

Access to Pilar is provided either by your employer as a workplace benefit, or directly to you as an individual (see Section 06).

If you access Pilar through your employer, eligibility depends on your employment relationship. If your employment ends or your employer terminates their Pilar contract, your access may be paused or terminated (see Section 11 for data handling in these cases).

Age requirement

You must be at least 18 years old to use Pilar.

Accurate information

You agree to provide accurate registration information and to keep it up to date. You are responsible for maintaining the confidentiality of your account credentials.

You agree not to:

• —Use the service for any unlawful purpose
• —Attempt to gain unauthorised access to Pilar systems or other users' data
• —Interfere with the service or attempt to disrupt other users
• —Copy, modify, or distribute Pilar content without authorisation
• —Use Pilar to provide investment advice to others
• —Use Pilar to build or benchmark a competing product

Violation of these terms may result in account suspension or termination.

Employer-paid access

For employees accessing Pilar through their employer, the service is provided at no personal cost. Your employer pays Pilar directly under a separate contract.

Personal access

If you use Pilar directly, the price is €5 a month per user, VAT included.

Launch offer: Pilar is free until 28 February 2027, or until 30 November 2027 if you joined the waitlist with a valid promotion code. Who can take part and how it works are set out in the campaign terms (https://withpilar.com/legal/advent).

• —No payment card is needed during a free period, and nothing renews automatically
• —Before your free period ends, we tell you how to subscribe
• —No charge is ever made without your explicit consent

All Pilar content — including courses, software, graphics, and text — is the property of Pilar or its licensors. Users are granted a limited, non-transferable license to use the service for personal purposes only.

You retain ownership of any personal financial data you add. By using the service, you grant Pilar a limited license to process this data for the purpose of providing the service to you.

Pilar provides educational content and personal financial visualisation tools. Pilar does NOT provide:

• —Investment advice or personal recommendations
• —Portfolio management services
• —Tax, legal, or accounting advice
• —Guarantees of investment returns or financial outcomes

You are solely responsible for your financial decisions. Consult qualified professionals before making significant financial decisions.

The service is provided "as is" without warranties of any kind. Pilar does not guarantee uninterrupted or error-free operation.

Balances and transactions from connected banks are shown as your bank provides them through Powens. They may be delayed, incomplete, or contain errors made by your bank, which Pilar does not correct.

Categories are assigned automatically, by rules or by an AI model, and may be wrong. They are provided to help you see your spending and saving, are not advice, and should be checked before you rely on them. You can change any category in the app.

Amounts in other currencies are converted to your main currency with the European Central Bank's reference rates on the last working day of each month (before then, the latest rates available). Converted amounts can differ from the conversion your bank applied.

To the maximum extent permitted by law, Pilar's total liability to you for any claim arising from or related to the service is limited to the greater of €100 or the fees paid by you to Pilar in the 12 months preceding the claim.

Pilar is not liable for indirect, incidental, or consequential damages, including lost profits, data loss (beyond our security obligations), or investment losses.

Pilar is not liable for damages resulting from the unavailability, malfunction, or removal of third-party bank connectors provided through Powens. Where a bank connection is unavailable, you may continue using Pilar with manual entry or CSV upload for the affected account.

These limitations do not apply to liability that cannot be excluded under applicable law, including gross negligence or wilful misconduct.

By you

You may close your account at any time in the app (Setup → About you → Delete my account). You then have 24 hours to cancel; after that, your account is deleted, normally within two days of your request. You may also write to [email protected]: once we have confirmed the request comes from you, we delete your account straight away. In both cases your bank connections at Powens are deleted too, and you receive an email confirmation. See our Privacy Policy for details.

End of a free period

If your free period ends and you do not subscribe, Pilar stops updating your connected bank accounts and your account stays available to read for 3 more months. We email you 14 days before your free period ends, on the day it ends, and 7 days before your account is deleted. If you have not subscribed by then, your account is deleted as described in our Privacy Policy.

Inactive accounts

If you do not sign in for 23 months, we will email you. If you do not sign in within the following 30 days, your account will be deleted.

By us

We may suspend or terminate your account for violation of these Terms, non-payment (for direct subscriptions), or if required by law. We will notify you before termination where practicable.

Effect of termination

On termination, your access to the service ends. Data handling after termination is described in our Privacy Policy.

Our handling of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Full technical details are on our Trust page.

We may update these Terms from time to time. Material changes will be notified to you by email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by Spanish law. Any dispute will be resolved before the courts of Barcelona, Spain, without prejudice to applicable consumer protection provisions in your jurisdiction.

For EU consumers, you may also submit disputes to the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

Questions about these Terms: [email protected]

General account questions: [email protected]